Kennel Club Boarding FAQs - Comprehensive Dog Boarding Information

Welcome to our FAQs - Comprehensive Dog Boarding Information section! At Kennel Club Boarding, we aim to provide the best care for your furry friends and address any concerns you may have about our services. Here are some common questions and answers to help you understand and guide you about our dog services:

Q: My dog is having trouble at home, will daycare help?

A: Of course, it depends on the issues you are having. However, our customers often report that their dogs are tired from all the play they do with us that they simply don't have the desire to get into any trouble at home.

Q: Will my dog be outside all day?

A: The length of time your dog spends outside will depend greatly on the weather. If the weather is nice and the dogs will be comfortable playing outside, they will be given every opportunity to play outside and socialize to their heart's content.

Q: What will my dog do when it is too cold/warm/wet/miserable outside?

A: When the weather is not cooperating, your dog will be rotated outside for short periods to ensure they are not overly affected by the weather. Each kennel enclosure has a covered outdoor run which is used during the worst of the days weather. We also pair up dogs who play well together so their time inside is not spent alone. We always do our best to keep the dogs in our care active and engaged while they are with us.

Q: My dog is a runner, what is done to make sure she/he does not escape?

A: Your dog will never be left loose with the option to run away. Our outdoor play areas are all fenced in with 6 foot high fences, and dogs are always on leash when traveling to and from the outdoor play areas. All dogs are supervised in the play areas.

Q: Can I book a tour of the kennel?

A: Our insurance does not allow us to have customers inside the kennel where the dogs are kept. We have pictures of all areas of the kennel throughout our website for you to look at, and we welcome anyone to come by during our drop-off and pick-up times to visit with us and discuss their dogs needs or answer any questions they may have.

Take a virtual tour of the Kennel

Q: My dog has allergies, can you ensure they will only have access to their food?

A: Our first priority is your dog's health and safety. All our guests are fed separately and never have access to another dog's food. We are generous with treats; however, we only feed treats to dogs with allergies that are provided by the owner.

Q: How old does my dog need to be to stay at your kennel?

A: We accept dogs of all ages. However, depending on the age of the dog and vaccination recommendations, puppies are at higher risk of contracting a communicable disease in an environment such as a kennel. We highly recommend not boarding your puppy until they have all of their recommended vaccinations for their age.

Q: Should I medicate my dog against fleas and ticks?

A: We highly recommend medicating against fleas and ticks for all dogs. Fleas and ticks are prevalent in the Ottawa area in all weather above freezing and are carriers of communicable diseases and internal parasites.

Q: My dog has shown signs of aggression towards other dogs, will you accept them for boarding?

A: Yes, we deal with many dogs which show signs of aggression at our kennel. However, additional charges apply for aggressive dogs as they must be segregated from all other dogs and special handling is required. Due to time requirements, we can only accept a limited number of these dogs at a time on any given day.

Q: My dog has shown signs of aggression towards other dogs, will you accept them for daycare?

A: We are not able to accept dogs who display aggression towards other dogs for Daycare. Our daycare service is designed for dogs who play well with other dogs.

Q: My dog has shown signs of aggression towards humans, and is a bite risk, will you accept them for boarding?

A: We do accept dogs who have a bite risk on a case by case basis. We must meet the dog first and assess if we can safely handle the dog before we book them for boarding. Booking for bite risk dogs is not available through our website and must be requested by email.

Q: Are you able to administer medications to my dog?

A: Yes, we can administer a variety of medications. Dogs requiring daily medications should be booked under "Special Care Required." Dogs who require medication once during their stay do not need to be booked under "Special Care Required" and will be charged an additional fee for the one medication. All medications must be in their original packaging with clear dosage instructions on the package and on the dogs registration form.

Q: My dog is currently injured, are you able to care for them?

A: Yes, depending on the care required, additional fees may apply. We can accommodate most dogs with non-serious injuries. Clear instructions for care and all medical supplies must be provided. The dog should be booked under "Special Care Required."

Q: Can I request how long my dog will be outside?

A: Yes, if you prefer that your dog spends more time inside, we are happy to accommodate.

Q: Can I leave toys/bedding with my dog?

A: Bedding is not required as each dog is provide with a bed in their kennel enclosure. We ask that you bring no more than two toys for your dog. Ensure the toys cannot be eaten and keep in mind that some dogs tend to chew on toys significantly more in a kennel environment. Therefore, please do not leave anything with your dog that you cannot live without.

Q: How do you handle new/nervous dogs?

A: We take great care to ensure all our guests enjoy their stay with us. All new dogs are first taken for a walk to familiarize them with their environment. They are then introduced to other dogs one at a time. To do this, we bring a new or nervous dog out to the play area alone first for them to investigate the area. We then bring one other dog to the play area to begin forming a pack with the new or nervous dog. We continue this process until all the dogs are in the play area. Our goal is to create the pack around the new or nervous dog, keeping them at ease.

Did You Know?

Dogsafe Canine First Aid

All staff members have graduated from the Dogsafe Canine First Aid course, and we have multiple dog-specific first aid kits on hand throughout the kennel and property. We also keep hypoallergenic gastrointestinal food on-site in case any of our guests get an upset stomach or loose bowels while they are with us. We keep essentials in our dog first aid kits to take care of minor bumps and bruises that do not require a veterinarian's attention. We always consult with you (or your emergency contact) prior to administering any first aid or changing your dog's food so you are always aware of how your dog is doing and have complete control of any treatments given to your dog.