Compassionate Discount Policy - Kennel Club Boarding

Table of Contents

At Kennel Club Boarding, we understand that difficult times can arise unexpectedly. Our Compassionate Discount Policy is designed to provide support and relief to our clients during such times, ensuring their pets receive the care they need without added financial stress.

Eligibility

This discount is available to existing clients facing significant personal hardships such as the loss of a loved one, severe illness, or other extenuating circumstances. To qualify, clients must provide appropriate documentation or communicate their situation to our management team.

Discount Details

  • Percentage: Existing clients eligible for the compassionate discount will receive a 100% discount on all boarding and daycare services for the affected period.
  • Duration: The discount applies to bookings made within one month of the qualifying event.
  • Services Covered: This includes all standard boarding and daycare services. Additional services are not covered under this policy.
  • Usage: The discount applies once per household.

Application Process

  1. Communication: Clients must inform Kennel Club Boarding management of their situation via email.
  2. Documentation: Appropriate documentation or a brief description of the circumstances should be provided to verify eligibility. (e.g. link to the obituary)
  3. Approval: Upon review, our management team will approve the discount and adjust the affected bookings accordingly.
  4. Confirmation: Clients will receive a confirmation of the discount and any applicable refunds.

Contact Information

For inquiries or to apply for the compassionate discount, please contact us at:

Confidentiality

All information provided will be kept confidential and used solely for the purpose of administering the Compassionate Discount Policy.

Review and Amendments

This policy is periodically reviewed and may be amended to better serve our clients and their needs.